We are your online destination for everyday lab‑grown diamond & gemstone jewelry.

WE DON'T SELL SUSTAINABILITY, WE ACT WITH CONSCIENCE.

At SAMATT, we’re not selling sustainability, we’re implementing it. We’re setting the stage for a new generation of creative and conscious, future-forward jewelry designers with innovative practices.

FAQ

Are Samatt items guaranteed authenticity?

We only sell products made with the highest-quality materials, design, and craftsmanship. We guarantee the authenticity of all products purchased through our website, and our team of specialists individually controls the quality of all our products.

How do you select the jewelry designers you partner with?

We partner with future-forward jewelry designers who share our values of sustainability, innovation, and creativity. We assess our partner's commitment to responsible supply chains, circularity practices, and support towards social causes.

What materials do you use?

Science-powered materials, including recycled metals, lab-grown diamonds, and gemstones, are at the heart of all the pieces in our universe. We strive to make a powerful statement while leaving a gentler legacy. 

Do you offer grading reports from independent laboratories?

We offer items featuring lab-grown diamonds and gemstones that come with grading reports from independent laboratories. Please contact our customer service team via email or online chat if you have any additional inquiries.

How can I contact customer service?

You can contact our customer service team through various channels, including email, chat on our website, or direct message on Instagram. Our contact information can be found on our website's.

Am I eligible for a return or a refund?

Yes, you are eligible for a refund if the items you received are not of satisfactory quality or if they are different from what you ordered within 14 days of receiving the items. For more information about our Returns & Refunds policy.

How do I package my item for return?

If possible, it is recommended that the item be packaged securely in its original packaging. However, if you encounter any difficulties with the original packaging, please contact our customer service team for further assistance.

How long does shipping take?

Standard order processing takes up to 2 business days. Please keep in mind that during peak periods, processing times may exceed two business days.

If you place an order after 11:00 AM (EST), it may be processed the following business day. Orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST).